Return Policy & Warranty
We stand behind the quality of everything we sell. Your satisfaction with our products and services is our top priority.
If there is a problem with your order, contact Bridgecreek Office, Inc at (714) 462-1689 within initial signature of Receiving Receipt. You may also contact us via e-mail at firstname.lastname@example.org. If you receive a damaged, defective, or incorrect item, we will work with you to correct the issue.
If you change your mind about a stock item, your refund will be reduced by a restocking charge equal to 25% of the purchase price and you will be responsible for outbound and return shipping and delivery charges if applicable. Returns of stock items must be received in original condition within 24-48 hours. Credit card orders will receive refunds in the form of a credit back to the original method of payment. Check and cash payments will be returned via a refund check or Bridgecreek Office, Inc Merchandise Credit.
We do not accept any returns or exchanges on used, custom and special order furniture. We encourage you to thoroughly examine all items upon receipt.
BridgeCreek Office, Inc will replace or repair any product or component that is defective in material or workmanship upon inspection before installation or pick up, BridgeCreek Office, Inc will, at its option, either (I) repair the product or replace it with any comparable product, free of charge, or (II) refund the purchase price for the product.
This warranty does not apply, and no other warranty applies to product failure resulting from:
- Normal wear and tear.
- Abuse, misuse, or accident.
- Alteration or modification of product.
- Failure to apply, install, or maintain products according to BridgeCreek Office, Inc instructions and guidelines.
Color variations, fabrics and finishes, as described below:
Normal variations in finishes including color, texture and grain variations cannot be avoided, and therefore are not considered defects. BridgeCreek Office, Inc does not warrant the color-fastness or matching of colors, grains or textures of such materials.
BridgeCreek Office, Inc does not have any warranty on product but each manufacturer will have their own product warranty.