Terms & Conditions

Terms & Conditions

We stand behind the quality of everything we sell. Your satisfaction with our products and services is our top priority.

If there is a problem with your order, contact Bridgecreek Office, Inc at (714) 462-1689 within initial signature of Receiving Receipt. You may also contact us via e-mail at info@bridgecreekoffice.com. If you receive a damaged, defective, or incorrect item, we will work with you to correct the issue.

If you change your mind about a stock item, your refund will be reduced by a restocking charge equal to 25% of the purchase price and you will be responsible for outbound and return shipping and delivery charges if applicable. Returns of stock items must be received in original condition within 24-48 hours. Credit card orders will receive refunds in the form of a credit back to the original method of payment. Check and cash payments will be returned via a refund check or Bridgecreek Office, Inc Merchandise Credit.

We do not accept any returns or exchanges on used, custom and special order furniture. We encourage you to thoroughly examine all items upon receipt.

Orders

All orders issued to BridgeCreek Office, Inc. must be initiated by a written email, website contact form, or verbal communication. All purchases shall be governed by the BridgeCreek Office, Inc. standard terms and conditions stated herein, notwithstanding any differing or additional terms and conditions contained in any Estimate or other form used to order goods. These terms and conditions may not be modified or supplemented. All sales of BridgeCreek Office, Inc. products are subject to product availability.

Price

The price for BridgeCreek Office, Inc products will be negotiated based on those prices shown on the website, or given in person that are in effect at the time the order is received. Freight terms, special shipping, export packing, duties, taxes, and local delivery charges, which are not included in the quoted price, will be invoiced to purchaser.

Invoicing and Terms

Customer will receive a product invoice prior to Delivery/Will Call /Shipment. Unless otherwise negotiated, invoices are due prior to receiving. BridgeCreek Office, Inc reserves the right to require down payments with orders due to, but not limited to, credit history, project size, any used product, custom product or finishes, etc. For all new product, 100% of the payment is due prior to pick up or delivery.

Order Confirmations

An order confirmation will be automatically emailed within 24 hours of your closed Estimate in the form of an Invoice. It is the customer’s responsibility to verify the order for accuracy during the estimate process. Orders will not be pulled until an approval is received on the Estimate. BridgeCreek Office, Inc is not responsible for errors and omissions when assisting customers with quotes.

Rush Orders

Requests for rush orders will be accommodated if feasible, and will be subject to a 30% fee.

Taxes

All prices quoted are subject to any local, state, sales or use tax and any applicable taxes will be added to the estimate/invoice and paid by purchaser.

Delivery and Installation

All Invoices issued by BridgeCreek Office, Inc will state an estimated ship, delivery and installation date. BridgeCreek Office, Inc will use its best efforts to comply with such dates. However, BridgeCreek Office, Inc reserves the right to change delivery and installation time and date based on current conditions.

Will Call/Delivery and Damages

If at the time of a will call pick up or installation/delivery a Receiving Receipt is signed by the customer, stating that merchandise is received in good condition. After receipt is signed, any damage claims will be denied. We strongly suggest you inspect the merchandise before the Receipt is signed.

If there is damage or discrepancy on your order at the time of Will Call or Installation/Delivery, refuse acceptance and our transportation or sales agent will endorse the extent of damage or discrepancy. At this time the customer should file a claim immediately with BridgeCreek Office, Inc and we will begin the process of rectifying your issue.

Any damage claims must be reported within the initial pick up or installation/delivery of the item(s). If received during delivery, an descriptive email along with a picture of the damaged item (if applicable) must be sent immediately, no exceptions. The transportation agent will take the merchandise and the process to replace the items will begin once the initial claim is received by BridgeCreek personnel. At Will Call, the sales agent will document damage and a replacement will be pulled depending on availability.

Assembly may be required for your purchase. An adjustment and performance check should be done upon the finalization of installation with the installer. If you installed the product yourself please use the installation instructions provided, BridgeCreek Office, Inc is not responsible for any malfunctions, damage or injury for any installations not done by our select installation vendor.

Delayed Delivery Service or Will Call Pick up

If there is a specific time period when you may not be able to accept delivery, please let us know when you place your order. Items stored for more than 2 days will be subject to a storage fee.

Cancellation

Changes include, but are not exclusive of, product, quantity reductions and additions, and finishes. All changes must be submitted in writing and acknowledged by BridgeCreek Office, Inc personnel.

Change and Cancellation Charge Guideline – Standard Lead Time Orders

Within 24 hours of the open Estimate     No Charges
2-3 days after the closed Invoice 10% of the Change Order L, $50 minimum charge
4 days after the Invoice is closed up to and after Delivery Dates. NO CHANGES WILL BE ACCEPTED

 

Changes: Any changes made to orders in closed schedules that are not the result of an Bridgcreek Office, Inc error will be subject to late change charges. Those changes include, but are not exclusive of, product, quantity, and finish changes. “Change Order List” is defined as the list price of the portion of the order affected by the change.

Cancellation: Any cancellation made after invoice has been closed out will accrue a 25% restocking fee

Acts Beyond Reasonable Control

BridgeCreek Office, Inc shall not be liable for any loss or damage resulting from any delay or failure in shipment, or other failure to perform all or part of its obligations, where such delay, failure, loss or damage is the proximate result of any act of any government authority or political subdivision thereof, revolution, riot, civil disorder or obtaining materials facilities, fire, flood, weather, act of God, or any cause not within the reasonable control of BridgCreek Office, Inc.